Effective date: 12/23/2025
This Privacy Policy applies to certain
information, as defined below, that KAIY Tech Ltd, and its affiliates (“KAIY,”
“our,” “we” or “us”) collects through our websites, products, and applications
(the “Services”).
YOUR PRIVACY IS IMPORTANT TO US. PLEASE
READ THIS PRIVACY POLICY TO LEARN ABOUT THE INFORMATION THAT KAIY COLLECTS FROM
YOU AND HOW KAIY USES THAT INFORMATION.
BY USING THE SERVICES YOU CONSENT TO THE
COLLECTION, USE, AND TRANSFER OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY
POLICY. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, THEN PLEASE
DO NOT USE THE SERVICES.
PLEASE BE AWARE THAT ALL ASSOCIATED
SERVICES AND SYSTEMS MAY BE HOUSED ON SERVERS IN CHINA. IF YOU ARE LOCATED
OUTSIDE OF THE UNITED STATES, THE INFORMATION WE COLLECT (INCLUDING COOKIES) IS
PROCESSED AND STORED IN CHINA, WHICH MAY NOT OFFER THE SAME LEVEL OF PRIVACY
PROTECTION AS THE COUNTRY WHERE YOU RESIDE OR ARE A CITIZEN. BY USING THE
SERVICES AND PROVIDING INFORMATION TO US, YOU CONSENT TO THE TRANSFER TO AND
PROCESSING OF THE INFORMATION IN CHINA.
What information do we collect?
Information Provided by Users
Your Account information: You provide your
email, or log in for a third-party account (like Facebook), to create an online
or application account (“Account”) or subscribe to our communications. If you
refuse to provide such information, you may not be able to use the Services
properly. When creating your Account, you may be asked to enter certain
information, such as: your name, avatar, age, gender, address, telephone number
and email address.
Payment information; Third-Party Payment
Processor: We use a third-party payment processor (currently Paypal) to assist
in securely processing your personally identifiable payment information. When
you place an order through the Services, the credit card information that you
provide is encrypted and transmitted directly to Paypal. We do not store your
credit card information and do not control and are not responsible for Paypal
or its collection or use of your information. You may find out more about how
Paypal stores and uses your credit card information by accessing Paypal’s
privacy policy.
Customer Support: When you contact us, you
can provide us with information about your use of the Services, including
information about the KAIY electronics and/or consumer products (“Products”)
that you own and contact details, so that we can provide customer support.
Your voice: When you use one of our voice
assisted technology supported Products, like eufy Genie and Soundcore Model
Zero+, with your permission, your voice will be acquired by that Product and
then transferred by that Product back to your elected third-party account
(“Third-Party Account”) service as a command, such an Amazon Alexa or Google
Assistant command, and relay you the requested information.
Product Usage Information
Product monitoring: We collect information
about how you set up and use our Products, such as: functions used; operations
performed; time, frequency, and duration of your activities within the
Services, and any unique identifiers associated with your Product. For example,
we collect the time period you connected the Product to the Application and the
time of the last connection, as well as what operations you used in the
Account, settings, and other functions in our Products.
Services utilization: We collect
information that our Products store and report as a part of the Services.
Images and biometric information: If you
choose to enable imaging and biometric features in our Products, we will
collect and process certain information collected from our Products, such as
face images and underlying face prints. This information enables your Product
to recognize familiar faces and to notify you of familiar and unknown people.
These features may also allow you to utilize the Services to create and save
video or photographic images of individuals. Depending on where you live and
how you configure the Products and Services, you may need to get explicit
consent before using our Products to create and save video or photographic
images and/or scan and match the faces of people.
Device and Other Automatically Collected
Information
Device properties and operations: We
collect certain information from and about your smartphone, tablet, or personal
computer (“Device”), such as: Device number, model, hardware and software
version, signal intensity, Internet Protocol (IP) addresses, and other
information. We also collect information about the operations you perform on
the device, such as time, frequency, and duration of use.
Device signals: We collect information that
your Device sends out or receives to tailor the Services to our users in
different regions, such as: geo-location, IP addresses, and external hardware
information from your Device about surrounding Wi-Fi access points, beacons,
and cell towers. You can enable and disable communicating such information to
us by adjusting your Device security and privacy settings.
Server logs: A server log is a list of the
activities that a server performs. KAIY’s servers automatically collect and
store in server logs certain information, such as: your search queries, IP
addresses, hardware settings, browser type, browser language, the date and time
of your request, referral URL, and certain cookies that identify your browser
or Account.
Web beacons: A web beacon (also called a
pixel tag or clear GIF) is computer code that communicates information from
your Device to a server. Some of KAIY’s Services and communications may contain
embedded web beacons that allow a server to read certain types of information
from your Device, such as: the number of people who have viewed certain
content, when you opened an email message, and your Device IP address. Web
beacons help KAIY develop statistical information to provide better and more
personalized content.
Cookies: Cookies are small text files that
are sent to or accessed from your web browser or your computer’s hard drive. A
cookie typically contains the name of the domain (internet location) from which
the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and
a randomly generated unique number or similar identifier. A cookie also may
contain information about Device, such as: user settings, browsing history, and
activities conducted while using the Services.
Our Services use the following cookies:
Strictly necessary cookies, which are
required for the operation of the Services. Without them, for example, you
would not be able to use your Account.
Analytical/performance cookies, which allow
KAIY to recognize and count the number of visitors, learn how visitors navigate
the Services, and improve the Services.
Functionality cookies, which KAIY uses to
recognize you when you return to the Services.
Analytics services: KAIY also uses
analytics services, such as Google Analytics, to collect and analyze your
information. Generally analytics services do not identify individual users.
Many analytics services allow you to opt out of data collection. For example,
to learn more about Google Analytics practices and to opt out, visit
www.google.com/settings/ads or by downloading the Google Analytics opt-out
browser add-on at https://tools.google.com/dlpage/gaoptout.
Do Not Track Disclosure
Unless legally required, we do not commit
to honoring “Do Not Track” signals in your browser because honoring it would
prevent much of the tracking and disclosures described in this Privacy Policy.
Third-Party Information
We collect and use information obtained
from Facebook, Google, Amazon, and other accounts you use to login to the
Services (“Third-Party Accounts”), such as: your name, your user name or
handle, birth date, picture, and other details you may have on your Third-Party
Account profile. We do not have access to your Third-Party Account passwords.
Children’s and Minors’ Privacy
About the protection of juveniles’ personal
information. The company attaches great importance to the protection of
juveniles’ personal information. If you are a juvenile under the age of 16
(according to the legal requirements of EU member states, the minimum age must
not be less than 13 years old), you must obtain written consent from your parent
or legal guardian before using this product and service. This product and
service will protect the personal information of juveniles in accordance with
the relevant EU laws and regulations.
The Services are not directed to or
intended for use by minors. Consistent with the requirements of applicable law,
if we learn that we have received any information directly from a minor, we
will take steps to delete or destroy that information. California minors: While
the Services are not intended for anyone under the age of 18, if you are a
California resident who is under age 18 and you are unable to remove
publicly-available content that you have submitted to us, you may request
removal by contacting us at: https://KAIY-tech.com/our-company/. When
requesting removal, you must be specific about the information you want removed
and provide us with specific information, such as the URL for each page where
the information was entered, so that we can find it. We are not required to
remove any content or information that: (1) federal or state law requires us or
a third party to maintain; (2) was not posted by you; (3) is anonymized so that
you cannot be identified; (4) you don’t follow our instructions for removing or
requesting removal; or (5) you received compensation or other consideration for
providing the content or information. Removal of your content or information
from the Service does not ensure complete or comprehensive removal of that
content or information from our systems or the systems of our service providers.
We are not required to delete the content or information posted by you; our
obligations under California law are satisfied so long as we anonymize the
content or information or render it invisible to other users and the public.
Can you withdraw your consent to our
collection and/or use of information?
You may withdraw your consent to collect,
use, and/or disclose your personally identifiable information held or
controlled by us by submitting a request to https://KAIY-tech.com/our-company/
or following the below directions on deleting your Account. Based on the extent
to which you withdraw your consent, the functionality of your Account,
Products, and Services may be effected, including loss of access or use of your
Account, Products, and/or Services.
What do we use your information for?
Any of the information we collect from you
may be used in one of the following ways:
To process transactions: We use your
information to process payments you make through the Services.
To send periodic emails: The email address
you provide for order processing or for your Account may be used to send you
information and updates pertaining to your order, in addition to receiving
occasional company news, updates, related Product or Services information,
including sending you updates to our terms and policies and other important
messages from time to time. We may also send you marketing and promotional
communications we believe might be relevant to your interests.
Our service: We operate and provide
services, including providing customer support and improving, repairing, and
customizing the Services. We use your information to understand how people use
and to evaluate and improve the Services. Furthermore, we use your information
to research, develop, and test new services, Products, and features, as well as
perform troubleshooting activities. We also use your information to respond to
you when you contact us. We use cookies to operate, provide, improve,
understand, and customize the Services.
Security and privacy: We use your information
to verify Account details and activity. We also use your information to promote
the security and privacy of the Services, such as investigating suspicious
activities or violations of our terms.
Advertising and business information: We
may show advertisements to you and others for our Products and third-party
products based on the information we have collected from you, such as: what you
have installed, accessed, used, and purchased.
Accessing Third-Party Accounts: We use your
information, including Third-Party Account information, to permit your Products
and the Services to access Third-Party Accounts. These Third-Party Accounts may
allow you to share personal information through our Services, such as Facebook
posts or pictures. Because this kind of information can be public, you should
exercise care in what you choose to submit to Third-Party Accounts. Please
adjust your Third-Party Account privacy settings appropriately.
How is this information shared?
Third-party providers: We share your
information with third-party providers that we work with to help us operate,
provide, analyze, improve, understand, customize, support, and market the
Services.
Third-party services: When you use
third-party services, such as through Third-Party Accounts that integrate with
the Products and Services, they may receive your information. When you use
third-party services, their own terms and privacy policies will apply to your
use of these services.
Regulatory and legal issues: We may also
release your information to third parties when we believe it is appropriate to
comply with the law, enforce our terms and policies, or protect ours or others’
rights, property, or safety.
How do we protect your information?
We implement a variety of security measures
to maintain the safety of your information when you place an order or enter,
submit, or access your information. We offer the use of a secure server. All
supplied personally identifiable payment information is transmitted via Secure
Socket Layer (SSL) technology. After a transaction, your credit card
information will not be stored on our servers.
How can you manage information about you,
including your Account?
We provide you with the ability to review,
manage, or delete your information.
Changing your email, nickname, and more:
You can review and change your Account profile information by logging in to
your Account and visiting your Account settings page.
Unsubscribe: If at any time you would like
to manage your communications settings, such as unsubscribe from receiving
emails, we include detailed unsubscribe instructions at the bottom of each
email. You may also unsubscribe by logging in to your Account and visiting your
Account settings page.
Deleting your Account: If you want to
delete your Account, you may do so on your Account settings page. Deleting your
Account will remove the personally identifiable information associated with
your Account.
How long will the data be stored?
We store your information until we no longer
need it to provide the Services, as described in this Privacy Policy, or until
you delete your Account as described above, depending on which comes first.
Third-Party Links
Occasionally, at our discretion, we may
include links to third-party websites on our Services. These third-party
websites have separate and independent privacy policies. Please use these
third-party websites with caution. We have no responsibility or liability for
the content and activities of these linked websites.
Changes to our Privacy Policy
KAIY reserves the right to revise and
update this Privacy Policy from time to time. All changes are effective
immediately when we post them, as dated above, and apply to the Services
thereafter. Your continued use of the Services after the time the changes are
posted will indicate your acceptance of those revised changes, so please check
this Privacy Policy periodically for updates.
How can you contact KAIY Ltd with
questions?
If you have any questions or concerns,
there are a few ways you can contact us.